Our Offering – Attraction Retail Partners

Your full outsource retail operating partner

Integrated, seamless multi-location, omni-channel sales.

Best-in-class offline-capable Point of Sale (POS).
Commission-free sale of non-stock items like tickets and donations through the POS (and online).
All items barcoded or on fast touch buttons.
Flexible, cost-effective multi-location (eg. pop-ups).
e-Commerce – please refer below.

Full administration and finance function.

Systems and Processes

Best-in-class ERP (SAP B1).
Secure hosted server – data security and protection.
Segregation of incompatible functions (eg. purchase ordering, goods receiving, creditors payment run).
GDPR and POPI compliant systems and head office.

Financials

Monthly management pack – including comprehensive analysis and reconciliation of all balance sheet accounts to sub ledgers. Our date-driven system effectively treats every month-end as a year-end.
Automated postings – all trading is within the ERP, so general ledger postings are automated. Manual journal entries for manual items only (eg. non-recurring accruals).
All engagement with client’s external auditors.
For most clients, the only work i.r.o. their retail business is to process a monthy entry on their accounting system. We provide this entry in the required format.

Full function – sourcing to payment, small crafters to imports.

Supplier relationships – fair and consistent supplier engagement. We’re firm, but understand things can go wrong, even to the best suppliers.
100% clean product data housed in one repository only. Validated, hierarchical code build up and attributes. Data quality is the foundation on which a successful retail operation is built and is a core competence in our team.
Stock planning and buffer management – maximization of stock efficiency and return on capital.
Bulk trade terms and a best cost price guarantee from local manufacturers and distributors.
Pre-negotiated bulk bank rates on cash and card receipts.
Stock control including stock take management.
Margin control – informed, experienced trading decisions.
Visual merchandising – optimization, balancing profit and aesthetic considerations.
Buying and ranging – the most bespoke aspect of our offering. These services are discussed case-by-case.

Full Payroll, Human Resources and Industrial Relations functions.

We manage the retail team, whether they’re on ARP’s payroll or the client’s payroll.
Expert and experienced retail-specific recruitment.
Tried-and-tested retention strategies. Our core value, fairness, drives all HR decisions – fair rostering, fair incentives etc.
Full payroll function.
Full industrial relations function.
Human resource management is famously tough in retail. The “people side” of business is one of our strengths.

Systems

Best-in-class webstore solution.
Full integration between webstore and ERP – no duplication of data, no double-capturing. This includes rich stock data (features, attributes and availability).
Integration to third party marketplaces (if required).
Commission-free sale of non-stock items like tickets and donations online (and through the POS).

Implementations

New webstore – every retailer, no matter how small or tourist-focused, should have a webstore. We project manage webstore implementations where required.
Existing webstore – for new clients with an existing webstore, ERP integration and management will be discussed on a case by case basis.

Ongoing management

Client servicing and fulfilment – we manage the client-servicing and fulfilment team (usually designated members of the bricks-and-mortar team).
Marketing – we can do digital marketing in-house, but prefer not to. A congruent online strategy should be implemented across an attraction’s full offering (of which retail is but one component).